FAQ’s

Patient Information

• After hours care

  For care outside of our regular opening hours please contact the Rockingham GP After Hours Clinic on 9528 4555.

  In case of emergency please present to the emergency department.

  If your situation is not an emergency but you are unable to travel to the after hours clinic, there is a new after hours service providing home consults in the Rockingham Area, to utilise this service call Dial-A-Doctor on 1300 030 030.

• Appointments

  An appointment for a standard consultation will be made with your preferred doctor or the next available doctor, depending on your preference.

  Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the receptionist when making the appointment.

  SMS message reminders for appointment times are sent at 5pm on the day prior to the appointment.

  Our appointments are classified and invoiced as follows:

  • Minor Service (Level A)
    A brief service for an obvious problem characterised by the straightforward nature of the task that requires a short patient history and, if required, limited examination and management.
  • Specific Service (Level B)
    A service which requires of the General Practitioner a selective history and examination of the patient, to assess and manage the problem.
  • Extended Service (Level C)
    A service distinguished by more complex tasks required of the general practitioner when confronted with several alternative diagnoses which require a detailed history, multiple system examination, possible investigations and management.
  • Comprehensive Service (Level D)
    A service that requires of the general practitioner a complex intellectual process, involving exhaustive history, multiple system examination and the possible arrangement and evaluation of complex investigations in consideration of multiple alternative diagnoses.
• Cancellation

  There may be a cancellation fee if we do not receive notice of your cancellation.

  We need 24 hours notice if you wish to cancel an appointment prior to midday or minimum of two hours notice for afternoon appointments.

  If we receive late notice of your cancellation the fee may also apply. This enables us to reschedule the day for other patients.

  A fee may also apply if you miss your appointment without any cancellation notice.

• Complaints

  Our practice encourages both positive and negative feedback from our patients. If you have a suggestion or complaint please do not hesitate to speak to our Practice Manager.

  Written feedback can be hand delivered or posted to the Practice Manager, PO Box 211, ROCKINGHAM 6168. We will respond to any grievances or suggestions promptly.

  Should you not be satisfied with the practices handling of your complaint, you may choose to then forward your complaint to the Health and Disability Services Complaints Office:

  Health and Disability Services Complaints Office (HaDSCO)
  GPO Box B61, Perth WA 6838

  Complaints and Enquiries Line: (08) 65517600 Fax: (08) 6551 7630

  Country Free Call: 1800 813 583

  email: mail@hadsco.wa.gov.au

• Emergencies

  If you have an emergency please telephone 000 immediately and request an ambulance or present directly to the emergency department at your nearest hospital.

  For residents in the Rockingham area this would be Rockingham General Hospital located on Elanora Drive, COOLOONGUP Ph: 9599 4000.

• Fees

  Rockingham City Family Practice is a mixed billing practice, so fees are at the discretion of your treating doctor. Discounts are offered for healthcare card and pension card holders.

  Please contact us if you wish to discuss the fee for your appointment.

  All health related consults attract a rebate from Medicare for eligible Medicare card holders. For further fee information please speak to our friendly staff.

  If you are referred to a specialist for further testing there may be a charge involved and we suggest you contact the relevant health provider who can inform you of any costs.

• Medical Certificates

  Medical certificates are available and can be requested at the time of consultation with your doctor. If you require a special consideration certificate, please bring the necessary paperwork to your consultation.

• Privacy and confidentiality

  We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained.

  A copy of our privacy policy is available at reception.

  Further information is available from the Office of the Australian Information Commissioner on 1300 363 992

• Reminders and practice information

  Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time.

  Please advise the staff if you do not wish to participate in this program.